Điều Khoản Sử Dụng

YOUR DELIVERY 

We now deliver to over 30 countries around the world! If you can't find the country you live in on the drop down within our delivery country, it unfortunately means that we do not deliver to where you live you right now. We are adding new delivery destinations all the time so make sure you check back soon. Also please use the Feedback option to let us know if you think we should deliver to your country. It is a simple case of if we have enough demand, we will endeavour to open the route.

We currently deliver to the following Countries:

Delivery Options

We have two delivery options:

Standard: $15 anywhere in the world, regardless of the number of items ordered. We expect in most cases for delivery to occur within 15 business days or less.

Fast: $30 anywhere in the world, regardless of the number of items ordered. We expect in most cases for delivery to occur within 7 business days or less.

Pick-up: Free, Only available in Ho Chi Minh City, Vietnam at one of our retail stores.

The courier company used will be dependent on your location. Full details of the delivery company will be supplied to you, along with tracking numbers etc where relevant by email following your purchase.

Courier Delivery in your home country.

When your goods are dispatched we will send you an email, with an expected delivery date.

Our couriers will generally deliver to your nominated address between 9.00am and 5.00pm, Monday to Friday.
  • If a family member is at home, the item will be delivered. A signature will be required.
  • If nobody is at home, a card will be left with full information of the delivery, along with a contact number that can be called to set a new time for re-delivery.
  • If the delivery address is wrong, the courier will contact the shipper to check and re-confirm the address.
  • Please note that you will be able to track your order online with the tracking code we will supply to you.
Other Information

A business day is Monday to Friday from 9.00am to 5.00pm, Vietnam time. The only time our business closes during the year is approximately a week to celebrate, TET, the Vietnamese New Year. In 2013, TET is from the 9th to 15th February. During this period our Company will be closed, and these days shall not represent “business days” for delivery purposes.

Track Your Order

You are able to track your order at any time from the moment of dispatch.  Please look at the list below to establish which is your delivery agent and see the instructions through this link : Tracking

Having a problem tracking your order?

If you are having a problem tracking your order, please let us help you out. Please contact us using out online feedback option, with the date your order was placed, your reference number for each order, your full name, billing address and phone number.